Our Shipping Policy

Free UK delivery on all orders over £50

All of our shipping FAQ's are below and should give you everything you need to know about our shipping process

OshKosh B'Gosh 3 - Piece Bundle - Secondly

All of our packaging is environmentally friendly!

Everything your item is packed in can be recycled, we want to minimise the amount of waste that is commonly seen in deliveries today

Shipping FAQ's

How long does it take to process an order?

Orders are typically processed within 3 business days. Please note that processing time is separate from shipping time.

Do you ship internationally?

Yes, we ship across the world. Shipping rates and delivery times will vary depending on the destination.

International customers are responsible for any customs duties or taxes.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at info@secondly.uk as soon as possible. We will do our best to update the address before the order is shipped.

What should I do if my package is lost or damaged?

We hope this never happens, but in the event it does please contact us at info@secondly.uk with your order number and some information regarding the issue. We will always prioritise getting this sorted for you!

What are your delivery times?

UK

Royal Mail 1st Class: 1-2 Working Days

Royal Mail 2nd Class: 2-3 Working Days

International

International Tracked (EU): 3-5 Working Days

International Tracked (Outside EU): 5-7 Working Days

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us at info@secondly.uk. We will arrange will work with you to arrange a return of the item you received and either an exchange or a full refund at your request.

Will I have to pay customs duties or taxes on my order?

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

How can I track my order?

All international shipping is tracked.

Domestic shipping tracking only indicates if the order has been sent or delivered.